1. Introduction
Sur Sangam Harmonium Academy ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or enrol in our courses.
2. Information We Collect
We collect the following types of personal information:
- Identity Data: Name, username, or similar identifiers.
- Contact Data: Email address, phone number, WhatsApp number.
- Payment Data: Transaction IDs, payment method (we do not store card details).
- Usage Data: Information about how you use our website and courses.
- Technical Data: IP address, browser type, device identifiers.
3. How We Use Your Information
We use your personal information to:
- Process your enrolment and manage your account.
- Send you course updates, schedule reminders, and doubt-clearing session links.
- Provide customer support and respond to your queries.
- Send promotional communications (with your consent, which you can withdraw anytime).
- Improve our website and services through analytics.
- Comply with legal obligations.
4. WhatsApp & Community Communications
By joining our WhatsApp community or providing your WhatsApp number, you consent to receive course-related updates, practice reminders, and community messages. You may leave the group at any time. We will not share your number with third parties without your consent.
5. Sharing Your Information
We do not sell your personal data. We may share your data with:
- Payment processors (Razorpay, PayU, or similar) for transaction processing.
- Email/SMS service providers for communications.
- Analytics providers (e.g., Google Analytics) in aggregated, anonymised form.
- Law enforcement or regulatory authorities when required by law.
6. Cookies & Tracking
Our website uses cookies to enhance your browsing experience. These include:
- Essential cookies for website functionality.
- Analytics cookies to understand user behaviour.
- Marketing cookies for retargeting (e.g., Facebook Pixel, Google Ads).
You can control cookie settings through your browser preferences. Disabling certain cookies may affect site functionality.
7. Data Retention
We retain your personal data for as long as you have an active account with us or as needed to provide services. You may request deletion of your data by contacting us, subject to legal retention requirements.
8. Your Rights
Under applicable data protection laws, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data.
- Opt out of marketing communications at any time.
- Lodge a complaint with the relevant data protection authority.
9. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is 100% secure and we cannot guarantee absolute security.
10. Children's Privacy
Our services are intended for individuals aged 13 and above. We do not knowingly collect data from children under 13. If you believe a child has provided us with personal data, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by email or a prominent notice on our website. Your continued use constitutes acceptance of the updated policy.
12. Contact Us
For any privacy-related queries or to exercise your rights, please contact us via our Contact page.